Terms and Conditions

Last Updated: 1 August 2026

Welcome to Qalam Duwaat. These Terms and Conditions govern your access to and use of qalamduwaat.com, including browsing, creating an account, purchasing products and contacting us.

By using this website or placing an order, you agree to these Terms and Conditions. Please stop using the website if you do not agree with them.

1. About Qalam Duwaat

Qalam Duwaat is an online store offering stationery, books, school supplies, office products, art and craft materials, and related items for retail and bulk buyers.

2. Website Use

You agree to use this website only for lawful purposes. You must not:

• Attempt to access restricted website areas.
• Introduce viruses, harmful code or automated attacks.
• Copy or misuse website content without permission.
• Submit false, misleading or fraudulent information.
• Use the website in a way that disrupts its operation.
• Place orders using unauthorised payment information.

We may restrict access where we reasonably suspect misuse, fraud or security risks.

3. Customer Accounts

You may be able to create an account for easier shopping and order management. You are responsible for:

• Providing accurate and current information.
• Keeping your password confidential.
• Preventing unauthorised access to your account.
• Informing us about suspected account misuse.

Qalam Duwaat is not responsible for losses caused by your failure to protect your login information.

4. Product Information

We aim to present product names, descriptions, specifications and images clearly. However:

• Product colours may appear differently across screens.
• Packaging may change without notice.
• Images may include presentation items not included with the product.
• Minor differences may exist between the image and delivered product.
• Product information may be updated when better details become available.

Please contact us before ordering if a particular colour, size, model, quantity or specification is essential.

5. Prices

Current retail prices are displayed on individual product pages where available.

Prices may change without advance notice. A price change will not normally affect an already confirmed order unless the displayed price resulted from an obvious technical or human error.

Wholesale and bulk prices may depend on the product, quantity and current availability.

6. Product Availability

Products remain subject to availability. Adding a product to your cart does not permanently reserve it.

If an ordered product becomes unavailable, we may contact you regarding available options. We may cancel the unavailable item and process any applicable refund according to the original payment method and current store procedure.

7. Orders

Placing an order represents your request to purchase the selected products. An automated order message does not necessarily mean that the order has been finally accepted.

We may review, confirm, reject or cancel an order because of:

• Product unavailability.
• Incorrect pricing or product information.
• Payment authorisation failure.
• Suspected fraud or misuse.
• Incorrect or incomplete customer information.
• Delivery limitations.
• Technical or administrative errors.

We will attempt to notify you using the contact information supplied with the order.

8. Payments

Available payment methods will be displayed during checkout.

You confirm that:

• You are authorised to use the selected payment method.
• The submitted billing information is accurate.
• Sufficient funds or authorisation are available.

Payment processing may be handled by an independent payment provider. That provider’s own terms and privacy practices may also apply.

9. Delivery

Delivery options, charges and available destinations may depend on the order and will be shown or confirmed during checkout where applicable.

Customers are responsible for providing a complete and accurate delivery address and reachable phone number.

Delivery estimates are not guaranteed completion times. Delays may occur because of courier operations, weather, public holidays, security conditions, incorrect addresses or circumstances outside our reasonable control.

10. Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

Changes or cancellations depend on the order’s current processing and dispatch status. We cannot guarantee changes after packing or dispatch has started.

11. Returns, Replacements and Refunds

Return, replacement and refund eligibility may depend on:

• The product type and condition.
• The reason for the request.
• Whether the item has been used or damaged.
• Whether the original packaging and accessories are available.
• The time elapsed since delivery.
• Any applicable legal requirements.

Contact us before returning any product. Returning an item without confirmation does not guarantee acceptance or a refund.

Any specific return or refund policy published separately on the website will form part of these Terms.

12. Damaged, Incorrect or Missing Products

If your order arrives damaged, incomplete or different from what you ordered, contact us promptly with:

• Your order number.
• A description of the issue.
• Clear photographs or video where possible.
• Images of the product and packaging.

We will review the information and explain the available next steps.

13. Wholesale and Bulk Orders

Wholesale and bulk orders may require separate confirmation.

Any quotation may include specific product quantities, prices, availability, payment requirements and delivery arrangements. A quotation is not final until accepted and confirmed according to the stated terms.

Wholesale prices and conditions may differ from standard retail orders.

14. Coupons and Promotions

Coupons or promotional offers may include:

• Validity periods.
• Minimum-order requirements.
• Product or category restrictions.
• Customer eligibility requirements.
• Usage limits.

Promotions cannot be exchanged for cash unless expressly stated. We may reject a coupon that is expired, invalid, misused or affected by a technical error.

15. Reviews and Customer Content

If you submit a review, comment, photograph or other content, you confirm that it:

• Is accurate and based on genuine experience.
• Does not violate another person’s rights.
• Is not abusive, misleading or unlawful.
• Does not contain harmful code or private information.

We may remove content that violates these Terms or applicable requirements.

16. Intellectual Property

Website content—including text, graphics, layout, branding, banners and original photographs—is owned by or licensed to Qalam Duwaat unless otherwise stated.

You may use the website for personal shopping purposes. You may not reproduce, publish, sell or commercially exploit website content without written permission.

Third-party product names and trademarks belong to their respective owners.

17. Third-Party Services and Links

Our website may use or link to third-party payment, delivery, hosting or technical services.

Qalam Duwaat does not control independent third-party websites. Their own terms, privacy policies and service conditions may apply.

18. Website Availability

We aim to keep the website accurate and accessible, but we do not guarantee uninterrupted or error-free operation.

The website may occasionally be unavailable because of maintenance, updates, technical problems or circumstances outside our control.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Qalam Duwaat will not be responsible for indirect or consequential losses arising from website interruption, third-party services or customer misuse.

Nothing in these Terms excludes rights or responsibilities that cannot legally be excluded.

20. Privacy

Our collection and use of personal information are explained in our Privacy Policy, which forms part of these Terms and Conditions.

21. Changes to These Terms

We may update these Terms when our website, services or business procedures change.

Updated Terms will be published on this page with a revised date. Continued website use after publication means the updated Terms will apply to future activity.

22. Governing Law

These Terms will be interpreted according to the applicable laws of Pakistan. Any dispute will be handled by the courts or authorities having lawful jurisdiction.

23. Contact Information

For questions about these Terms, products or orders, contact Qalam Duwaat:

Phone: 0322 6413000
Email: contact@qalamduwaat.com
Website: https://qalamduwaat.com/