Privacy Policy

Last Updated: 1 August 2026

Qalam Duwaat respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it and how it may be used when you visit qalamduwaat.com, create an account, place an order or contact us.

1. Information We Collect

We may collect the following information:

Your name, phone number and email address.
Billing, delivery and shipping information.
Account login and profile information.
Products viewed, searched, saved or added to your cart.
Order details, quantities and transaction references.
Messages, enquiries, reviews and support requests.
Device information, IP address, browser type and website activity.
Marketing preferences where applicable.

Payment information may be processed directly by the selected payment provider. Qalam Duwaat may receive transaction confirmation without receiving complete card or banking details.

2. How We Use Your Information

Your information may be used to:

Create and manage your customer account.
Process, confirm and fulfil orders.
Arrange delivery and provide order updates.
Respond to product, order and bulk-purchasing enquiries.
Maintain your cart, wishlist and shopping preferences.
Prevent fraud, misuse and unauthorised activity.
Improve our website, products and customer experience.
Send marketing communications where you have agreed to receive them.
Maintain business, financial and legal records.

3. Retail and Wholesale Enquiries

For retail, wholesale or bulk enquiries, we may request product names, quantities, delivery city and contact information. This information is used to review your requirements and communicate regarding availability, pricing and order processing.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly.
Remember your cart and account preferences.
Understand how visitors use the website.
Improve website speed, security and performance.
Measure marketing performance where enabled.

You may control cookies through your browser settings. Disabling necessary cookies may affect certain website functions.

5. How We Share Information

We may share relevant information only when necessary with:

Payment service providers.
Courier and delivery companies.
Website hosting and technical service providers.
Security, analytics or communication providers.
Professional advisers or government authorities where legally required.

These providers receive only the information reasonably necessary to perform their services. We do not sell customers’ personal information.

6. Marketing Communications

If you subscribe to promotional messages, we may send information about products, new arrivals or store updates. You can unsubscribe through the provided option or contact us directly.

Important order and account messages may still be sent when necessary to provide the requested service.

7. Information Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration or loss.

However, no internet transmission or electronic storage system can be guaranteed as completely secure. Customers should keep their account passwords confidential and notify us if they suspect unauthorised account activity.

8. Information Retention

We retain personal information only for as long as reasonably necessary to:

Process and support orders.
Maintain financial and business records.
Resolve complaints or disputes.
Prevent fraud and misuse.
Meet applicable legal obligations.

Information that is no longer required may be deleted, anonymised or securely stored where necessary.

9. Your Privacy Choices

You may contact us to request:

Access to the personal information we hold about you.
Correction of inaccurate or incomplete information.
Deletion of information where appropriate.
Withdrawal from promotional communications.
Assistance regarding your account or privacy concerns.

Some information may need to be retained for completed orders, financial records, fraud prevention or other legitimate requirements.

10. Children’s Privacy

Our products may be suitable for students and children, but purchases and account management should be completed with the involvement of a parent or guardian where appropriate.

We do not knowingly request unnecessary personal information directly from children.

11. Third-Party Websites

Our website may contain links to external websites or services. Qalam Duwaat is not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before sharing personal information.

12. Changes to This Policy

We may update this Privacy Policy when our website, services or business practices change. The revised version will be published on this page with an updated revision date.

Continued use of the website after an update means the revised policy will apply to future website activity.